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PRIVACY POLICY :


PERSONAL DATA COLLECTED

We collect personal data about you in two ways :

  1. By registering and submitting information that you voluntarily enter on certain pages of the website. The personal data collected directly from you may include your first and last name, email address, phone number, company name, message content, or any other personal details or contact information you choose to provide.
  2. Through the use of cookies. For more information about cookies, please refer to the section below titled “Use of Cookies.”

USE OF PERSONAL DATA

Your personal data will only be used, based on your specific consent or a legal obligation, to respond to your direct request.

Your data is primarily used for the purpose of purchasing wine or providing specific services, including: marketing and customer outreach, customer loyalty programs, promotional activities, commercial communications, satisfaction surveys, contests and giveaways, the introduction of new products and services aimed at improving your customer experience, statistical analysis, recruitment, inventory management, after-sales service, processing your requests and/or complaints, and ensuring the traceability of our products.

In addition to situations where your consent has been obtained (in particular to send you personalized offers), the processing of your data for the purposes mentioned above is also necessary for the following reasons:  

  • To comply with a legal obligation (in particular, to ensure the traceability of our products),
  • For the purposes of the legitimate interests pursued by Florès – Les Vignerons de Florensac (in particular, developing new services and offers, improving the loyalty program, and enhancing customer service),

More specifically, your data is used for the following purposes:

  • To ensure the proper delivery of your orders
  • To allow you to access all services and features available on the Florès – Les Vignerons de Florensac websites and mobile platforms, including: creation of a user account, e-newsletter subscription, customer support and claims handling, loyalty program management, and more
  • To enable you to browse our websites
  • To better tailor our information, notifications, offers, and other services to your interests
  • To be enriched by sharing certain information with selected business partners, in order to improve our understanding of your interests and to provide you with personalized offers and other services (subject to your prior consent when required, and in compliance with your right to object, in accordance with applicable regulations on direct marketing)

All collected data will be processed in accordance with Law No. 78-17 of January 6, 1978, known as the "Data Protection Act", as amended by Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, known as the General Data Protection Regulation (GDPR), you have the right to access, query, and rectify, update, delete any personal data concerning you that may be inaccurate, incomplete, ambiguous, outdated, or whose collection is prohibited, as well as the right to object under Article 21 of Regulation 2016/679, or to object to the use of your data for marketing purposes in particular, to restrict processing where you have objected to it, where you dispute the accuracy of the data, where the processing is unlawful, or where you need it for the establishment, exercise, or defense of legal claims.

You also have the right to data portability for the information you have actively and knowingly provided when creating your account, as well as all data generated through the activity of your loyalty account.

ACCESS, MODIFICATION, CORRECTION AND DELETION OF PERSONAL DATA

In accordance with French law and the “Informatique et Libertés” Act of January 6, 1978, you have the right to access, modify, correct, and delete your personal data. If you wish to exercise this right, please contact us via the website’s contact form.

USE OF COOKIES

Cookies are small text files that are placed on your computer or other device by websites you visit. They are widely used to make websites work or function more efficiently, as well as to provide information to the website owners.

When you visit our website for the first time, the homepage displays information about privacy and a corresponding statement regarding consent to the use of cookies via a “cookie banner.” If you continue to actively use the website and do not actively object to the use of cookies, you agree to our use of cookies, and this consent will be stored in your browser so that the information does not have to be repeated on every page of the website. If the consent is missing from your browser (for example, if you have deleted your cookies), the “cookie banner” containing privacy information will appear again the next time you visit the website. We may set and use certain technically required cookies, which therefore do not require your prior consent. We may also use session cookies, which are automatically deleted at the end of your session and do not require your prior consent. Other cookies (such as those used to improve the browsing experience by retaining certain data—so you don’t have to re-enter it each time—and to tailor website content to your preferences) may be set and used based on your consent.

HOW TO PREVENT COOKIES FROM BEING SET

You can prevent cookies from being set by adjusting your browser settings accordingly. Most web browsers allow you to control the use of most cookies through their settings. To learn more about how to prevent cookies from being set, please visit the following website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

However, in such cases, certain functions of the website may not work properly, and some features may no longer be accessible to you.

HOW TO DELETE/DISABLE COOKIES

To delete or disable all cookies installed on your computer, most web browsers allow you to completely disable the use of cookies or delete those created by specific domains or websites. To find out how to do this, please refer to your browser’s help page: